Last Updated: October 2025
At Sutluj Foods, customer satisfaction is our priority.
If you are not completely happy with your purchase, please review our policy below.
Eligibility for Return
We accept returns only if:
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The product is damaged, defective, or incorrect upon delivery.
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You contact us within 3 days of receiving your order.
Food and consumable products cannot be returned once opened or used due to hygiene and safety reasons.
How to Request a Return
To initiate a return, please contact our support team at +92 302 1163746 with:
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Your order number
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Pictures of the product received
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A brief reason for the return
Our team will review your request and guide you through the process.
Refund Process
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Approved refunds will be processed within 7–10 business days via your original payment method.
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If your product was purchased through Cash on Delivery (COD), you’ll be asked to share your bank account details for refund transfer.
Non-Returnable Items
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Opened or used food items
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Discounted or sale products
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Items reported after the 3-day return window
Exchange Option
In eligible cases, you can request a replacement instead of a refund, depending on stock availability